Spotlight on Don Potter: Pinnacle Hospitality Systems

Don Potter of Pinnacle Hospitality Systems is known throughout the FRLA as one of the Allied Members that can always be counted on to help the Association in any way possible. Don and PHS are great believers in their relationship with FRLA. Currently, he is working with FRLA in a unique promotion: Pinnacle is offering a new membership in the Association to every new Pinnacle client. Don hopes every one of Pinnacle’s customers can realize the advantage of being an FRLA member.

Pinnacle Hospitality Systems was founded in 1989 by Don Potter and Stevan Barber, who both previously had worked for Siemens-Nixdorf throughout the 80’s.

When Nixdorf closed their Miami Lakes office, Don and Stevan opened Pinnacle to provide support to the Nixdorf customer base. Aggressively looking for new opportunities to expand their business, they turned to new business solutions. Their search led them to POSitouch, a restaurant “touchscreen” computerbased business solution being successfully sold in New England. POSitouch, securing the exclusive right to represent POSitouch in Florida.

They were the first company to offer an “open” computer based touchscreen solution for restaurants, and by 1992, Pinnacle focused all of its resources towards the hospitality marketplace and expanded its operations throughout Florida. The company has since opened offices in Alabama and Ohio.

Don Potter’s success can be attributed to his commitment to provide clients with a tailored business solution that can help maximize profitability and manage loss prevention. He is committed to industry-leading customer support with a true seven days a week by twenty-four hours a day support center. Customers have access to the help desk at all times. There is also a full staff of field technicians who are ready for on-site service with fully-stocked service vans.

Don also believes in giving back to the Association. He has been a member of the FRLA for over 21 years now, and he recently joined the Board of Directors for the Broward County FRLA Chapter. Dan Murphy, FRLA’s Vice President for Membership noted, “Don utilizes the benefits of membership in FRLA not only as a networking opportunity to improve Pinnacle’s customer base, but as an opportunity to serve the industry that moves Florida’s economy. FRLA is proud to partner with Pinnacle and looks forward to continuing to work with them.”

Don has also been an active member of Vistage Florida for 12 years. Don Potter’s success in the hospitality industry has stood the test of time, and he will continue to be a cutting-edge, innovative, industry leader in our community.

For more visit www.pinnaclehs.com.