ChatterPlug’s technology integrates directly into business mobile applications, allowing businesses to DIRECTLY connect with their consumers and CONTROL the conversation by providing a real-time customer feedback and engagement engine. Our Customer Experience Management (CEM) software allows businesses to engage with their customers as close to the point of experience as possible – on-location and in-store.
With ChatterPlug technology businesses can:
- ENGAGE customers at the point of experience through their own branded mobile application
- CAPTURE feedback through the consumer’s mobile device
- REACT through real-time location-specific alerts
- TRACK customer behavior and interactions in-venue / on-location
- RETAIN loyal brand advocates
- EXPAND web analytics and consumer profiles with in-store consumer insights and intelligence